When you hit "Add to Cart" you are entering into an agreement to purchase product. All sales are final. We do our best to make sure all customers are satisfied. Free shipping is USPS first class shipping for 13oz and under. Orders over 13oz will ship USPS priority mail. We ship all orders in 3-4 business days from the time of payment. You do not get to tell us how or when to ship your package. For security purposes, we only ship to your PayPal address after your payment is confirmed. You can track your packages at the USPS website below.